Last updated: August 16, 2026
This Privacy Policy explains how Crystal Pools ("we", "us", "our") collects, uses, and protects your information when you use this website.
When you use our pool design tool, we collect the photo you upload, your name, email address, phone number, and the design preferences you select (pool size, style, extras, and timeline). If you book a consultation, we also collect scheduling details and, if applicable, payment information processed securely by our payment provider.
We use your information to generate pool design concepts, respond to your inquiry, schedule and manage consultations, and communicate with you about your project — including by phone, email, and text message, where you've consented to that contact.
Backyard photos you upload are processed using third-party AI image generation services to produce pool design concepts. Photos are used solely to generate your designs and are not used to train AI models without separate consent.
If you provide your phone number and consent to receive text messages, we may send you updates about your design, consultation, or project. You can opt out at any time by replying "STOP" or contacting us directly. Message and data rates may apply.
We do not sell your personal information. We share information only with service providers who help us operate this site (such as hosting, AI image generation, email delivery, and payment processing), and only as needed to provide our services to you.
We retain your information for as long as needed to respond to your inquiry, manage your project, and comply with legal obligations. You can request deletion of your information by contacting us.
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Questions about this Privacy Policy can be directed to design@crystalpools.com.